Privacy Policy
Tylone Finance Platform
Last updated: March 15, 2025
Information We Collect
Personal Information
When you create an account with Tylone, we collect personal information that you voluntarily provide to us. This includes your name, email address, phone number, and postal address. We also collect information about your financial goals and preferences to personalize your experience with our platform.
During account verification, we may collect additional identification documents such as driver's licenses or passports to comply with financial regulations and ensure the security of your account.
Financial Data
To provide our finance control services, we collect information about your financial accounts, transactions, income, expenses, and spending patterns. This data helps us create personalized budgets, track your financial progress, and provide relevant insights.
We also collect information about your financial institutions, account balances, and transaction histories through secure bank connections when you choose to link your accounts to our platform.
Usage Information
We automatically collect information about how you use our platform, including pages visited, features accessed, time spent on different sections, and your interaction patterns. This helps us understand user behavior and improve our services.
Technical information such as your IP address, browser type, operating system, and device information is also collected to ensure platform security and optimize performance across different devices.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our finance control services. Your data helps us create personalized financial insights, generate custom reports, and provide educational content tailored to your financial situation.
- Process and analyze your financial transactions to provide budgeting recommendations
- Send you account notifications, security alerts, and important service updates
- Provide customer support and respond to your inquiries
- Conduct research and analysis to improve our platform features
- Detect and prevent fraudulent activity or security breaches
- Comply with legal obligations and regulatory requirements
We never sell your personal information to third parties. Your financial data is used solely to provide the services you've requested and to improve your experience with Tylone.
Data Sharing and Disclosure
We take your privacy seriously and only share your information in specific, limited circumstances. We may share your data with trusted third-party service providers who help us operate our platform, such as cloud storage providers, payment processors, and security services.
Service Providers
We work with carefully selected partners to provide essential services like data storage, payment processing, and customer support. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or regulatory requests. We may also share information when necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction. We will notify you of any such change and provide information about your choices regarding your data.
Data Security and Protection
We implement industry-standard security measures to protect your personal and financial information. Our platform uses advanced encryption technologies, secure data centers, and regular security audits to safeguard your data.
- All data transmissions are encrypted using SSL/TLS protocols
- Financial information is stored using bank-level encryption standards
- Regular security assessments and penetration testing
- Multi-factor authentication for account access
- Secure data centers with 24/7 monitoring and physical security
- Employee access controls and regular security training
While we implement strong security measures, no system is completely secure. We encourage you to protect your account by using strong passwords, enabling two-factor authentication, and keeping your login credentials confidential.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide tools to help you exercise them easily through your account settings or by contacting our support team.
Access and Portability
You can request a copy of all personal information we hold about you. We will provide this information in a structured, machine-readable format within 30 days of your request.
Correction and Updates
You can update your personal information at any time through your account settings. If you notice any inaccuracies in your data, please contact us immediately so we can correct them.
Deletion Rights
You can request the deletion of your personal information, subject to certain legal and regulatory requirements. Some information may need to be retained for compliance purposes, but we will delete all other data upon request.
Communication Preferences
You can control the types of communications you receive from us through your account settings. You can opt out of marketing emails while still receiving important account and security notifications.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. The retention period depends on the type of information and the legal requirements applicable to it.
Account information is typically retained for the duration of your account plus seven years after closure to comply with financial regulations. Transaction data may be retained for longer periods as required by law. Marketing data is deleted within two years of your last interaction with us unless you consent to longer retention.
When we no longer need your information, we securely delete or anonymize it using industry-standard data destruction methods. Some information may be retained in anonymized form for research and analytics purposes.
International Data Transfers
Tylone operates primarily in Australia, but we may transfer your information to other countries for processing or storage. When we do so, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
We only transfer data to countries with adequate privacy protection or use contractual agreements that provide equivalent protection. All international transfers are conducted in compliance with applicable privacy laws and regulations.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email and display a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the last update is shown at the top of this policy.
Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account before the changes take effect.
Contact Us About Privacy
If you have questions about this privacy policy or our data practices, please contact us:
Email: support@tylone.com
Phone: +61 424 155 171
Address: 162 Darebin Blvd, Reservoir VIC 3073, Australia